Customer Service

Quick Response Service

Our award-winning customer service team operates upon two main principles, being as prompt and as knowledgeable for our customers as possible. Meaning, when you call there is no wait time, we will begin working on your problem right away. In most cases, you will talk with an assigned service representative who is familiar with your company and trained to directly resolve your problem.

IDS offers a full working staff for both Service and Technical support. Available from 6 AM to 6 PM Mountain Time, including an after hours tech support line. Contact a service rep via phone, e-mail, or chat.

Call us at (800) 554-1872.

"The best word to describe my experience with IDS is TERRIFIC! Whenever we add a new program to our product line or need to add new documents to our loan packages, IDS is there for us. The technical assistance is top notch too! We have always had very helpful, friendly and efficient service from IDS and I would recommend your company to anyone that is looking to work with the best! Hats off to your entire staff!"

Toni Oldre
Sioux Empire Federal Credit Union

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